twcbet Privacy Policy – How We Protect Your Personal Data

This Privacy Policy ("Policy") describes how twcbet ("twcbet", "we", "us", "our"), operator of the online gaming platform accessible at twcbet.asia, collects, uses, stores, shares, and protects the personal data of individuals ("Members", "you", "your") who access or use the Platform. This Policy forms part of the twcbet Terms & Conditions and should be read alongside that document. By registering an account or using the twcbet Platform, you acknowledge that you have read and understood this Policy.

twcbet is committed to maintaining the privacy and security of your personal data and to handling it in accordance with applicable international data protection standards and the requirements of the international gaming authority under which twcbet operates.

1. Controller Identity

1.1. twcbet is the data controller in respect of personal data collected through the Platform. As data controller, twcbet determines the purposes and means of processing your personal data and is responsible for ensuring that processing is lawful, fair, and transparent.

1.2. If you have any questions or concerns about how twcbet processes your personal data, you may contact our Data Protection team at [email protected].

2. Data We Collect

2.1. twcbet collects the following categories of personal data from Members and prospective Members:

Category	Examples
Identity Data	Full name, date of birth, nationality, government-issued ID number (as required for KYC)
Contact Data	Email address, mobile phone number, residential address
Financial Data	Bank account details (for withdrawal processing), e-wallet identifiers (Touch n Go, Boost), payment card last four digits, transaction history
Account Data	Username, hashed password, account settings, responsible gaming preferences, bonus opt-in history
Transactional Data	Deposit and withdrawal records in MYR, game bet history, session timestamps, wager amounts and outcomes
Technical Data	IP address, browser type and version, device type and operating system, referring URLs, session duration
Communications Data	Records of live chat and email support interactions, feedback submissions
Verification Data	Copies of identity documents (passport, MyKad, driver's licence) submitted for KYC verification

3. How We Collect Data

3.1. twcbet collects personal data through the following means:

• Direct collection: data you provide when registering an account, completing KYC verification, making deposits or withdrawal requests, contacting support, or participating in promotions;
• Automated collection: technical and usage data collected automatically when you access the Platform, including via cookies, pixel tags, and server logs (see Section 7);
• Third-party collection: identity and fraud-risk data received from KYC verification service providers, payment processors, and, where applicable, responsible gaming database checks.

4. Legal Basis for Processing

4.1. twcbet processes your personal data on the following legal bases:

• Contract performance: processing necessary to register and maintain your twcbet account, process deposits and withdrawals in MYR, and provide gaming services;
• Legal obligation: processing required to comply with anti-money laundering (AML), know-your-customer (KYC), and responsible gaming obligations mandated by international gaming authority requirements;
• Legitimate interests: processing for fraud prevention, platform security, abuse detection, and business analytics, where twcbet's interests are not overridden by your rights;
• Consent: processing for direct marketing communications, where you have opted in to receive such communications and may withdraw consent at any time.

5. How We Use Your Data

5.1. twcbet uses your personal data for the following purposes:

• Account creation, maintenance, and authentication;
• Processing deposits and withdrawals via supported Malaysian payment methods including Touch n Go eWallet, Boost, Maybank, CIMB, and Public Bank;
• Conducting KYC and age verification checks, including confirming that you are 21 years of age or older;
• Detecting, investigating, and preventing fraud, money laundering, and other prohibited conduct;
• Administering bonuses, promotions, and loyalty programmes;
• Providing customer support via live chat and email;
• Complying with responsible gaming obligations, including monitoring for indicators of problem gambling and applying self-exclusion measures where requested;
• Improving the Platform through analytics and user experience research;
• Sending transactional communications (account activity, withdrawal confirmations, security alerts) — these are not optional as they relate to account operation;
• Sending promotional communications, where you have given explicit consent to receive them.

6. Sharing Your Data

6.1. twcbet does not sell, rent, or trade your personal data. We share personal data only in the following circumstances and only to the extent necessary for each purpose:

• Payment processors: financial data is shared with payment service providers (including e-wallet operators and banking partners) solely for the purpose of processing your transactions in MYR;
• KYC and verification providers: identity data is shared with accredited third-party KYC service providers to fulfil our gaming authority verification obligations;
• Game studios: minimal technical data (session identifiers, device type) may be shared with our licensed live casino and slot studio partners for the purpose of delivering game content and logging bet outcomes;
• Regulatory and law enforcement authorities: where twcbet is required by law, regulation, court order, or gaming authority directive to disclose personal data, we will comply;
• Responsible gaming databases: twcbet may check and report to responsible gaming exclusion registers where required by licensing conditions or where a Member has requested self-exclusion.

6.2. All third-party service providers with whom twcbet shares personal data are subject to data processing agreements requiring them to handle data confidentially, securely, and only for the specified purpose.

7. Cookies & Tracking Technologies

7.1. twcbet uses cookies and similar tracking technologies to operate the Platform. The types of cookies used are as follows:

• Strictly necessary cookies: required for core Platform functionality including login session management, authentication, and security. These cannot be disabled without breaking the Platform.
• Functional cookies: used to remember your preferences such as language settings, display preferences, and responsible gaming configuration.
• Analytics cookies: used to collect aggregate data about how Members use the Platform, allowing twcbet to improve the user experience. No personally identifiable information is included in analytics data shared externally.

7.2. You may control cookie settings through your browser's settings. Disabling strictly necessary cookies will affect Platform functionality. twcbet does not use third-party advertising or social media tracking cookies.

8. Data Retention

8.1. twcbet retains personal data for the following periods:

• Active accounts: personal data is retained for the duration of your account and updated as necessary to maintain accuracy;
• Closed accounts: identity data, financial records, and transaction history are retained for a minimum of five (5) years post-account closure, in compliance with AML legal obligations;
• KYC documents: copies of identity documents are retained for five (5) years post-closure or such longer period as required by applicable regulations;
• Support communications: records of customer support interactions are retained for three (3) years;
• Marketing consent records: opt-in and opt-out records are retained for the duration of the account plus three (3) years.

8.2. Following the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

9. Security Measures

9.1. twcbet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction:

• TLS 1.3 encryption for all data transmitted between your device and twcbet servers;
• AES-256 encryption for personal data stored in twcbet databases;
• Multi-factor authentication requirements for administrative access to systems holding personal data;
• Regular penetration testing and vulnerability assessments by independent security firms;
• Role-based access controls ensuring twcbet staff access only the personal data required for their specific role;
• Automated anomaly detection to identify and respond to potential security incidents.

9.2. In the event of a personal data breach that poses a risk to your rights and freedoms, twcbet will notify you without undue delay and will take all reasonable steps to contain and remediate the breach.

10. Your Rights

10.1. As a twcbet Member, you have the following rights in respect of your personal data:

• Right of access: you may request a copy of the personal data twcbet holds about you;
• Right of rectification: you may request that inaccurate or incomplete personal data be corrected;
• Right of erasure: you may request deletion of your personal data where there is no longer a legal basis for its retention, subject to our minimum retention obligations;
• Right to restriction: you may request that processing of your data be restricted in certain circumstances, such as while a rectification request is assessed;
• Right to data portability: you may request that personal data you provided to twcbet be delivered to you in a structured, machine-readable format;
• Right to object: you may object to processing based on legitimate interests, including profiling for marketing purposes;
• Right to withdraw consent: where processing is based on your consent (e.g., marketing), you may withdraw consent at any time with immediate effect for future processing.

10.2. To exercise any of these rights, contact twcbet support at [email protected]. twcbet will respond within thirty (30) calendar days. In complex cases, this period may be extended by a further sixty (60) days with notice.

11. Marketing Communications

11.1. twcbet will only send promotional emails, SMS messages, or in-Platform notifications about offers, bonuses, and new games if you have explicitly opted in to receive such communications during registration or subsequently through your account settings.

11.2. You may unsubscribe from marketing communications at any time by: (a) using the unsubscribe link in any marketing email; (b) updating your communication preferences in your twcbet account settings; or (c) contacting twcbet support. Withdrawal of marketing consent does not affect your ability to continue using the Platform or receiving transactional communications related to your account.

11.3. twcbet does not engage in unsolicited telephone marketing or cold-calling.

12. Children and Minors

12.1. The twcbet Platform is strictly for individuals aged 21 years and above. twcbet does not knowingly collect personal data from persons under 21. If twcbet discovers that personal data has been collected from a person under the age of 21, that account will be immediately suspended, all associated data will be deleted, and any balance will be returned to the source payment method after verification.

12.2. Parents and guardians who believe their minor child has accessed twcbet should contact support immediately at [email protected].

13. International Data Transfers

13.1. twcbet is an internationally operated platform and may transfer personal data to servers and service providers located outside Malaysia. Where such transfers occur, twcbet ensures appropriate safeguards are in place, including data processing agreements with equivalent data protection obligations to those described in this Policy, to protect your personal data throughout any international transfer.

14. Changes to This Policy

14.1. twcbet reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform services. Material changes will be communicated to Members via registered email and by a prominent notice on the Platform. The "Last Updated" date at the top of this Policy will be revised accordingly. Your continued use of the Platform following notification of changes constitutes acceptance of the updated Policy.

15. Contact Us

If you have any questions, concerns, or requests in relation to this Privacy Policy or twcbet's data processing practices, please contact us through the following channels:

• Live Chat: 24/7 live chat available on every page of the twcbet Platform;
• Email: [email protected] — standard response within 2 business hours.

This Privacy Policy was last reviewed and updated on 1 January 2026.